Pebble Star Productions (Will’s Jams)
Exchange & Refund Policy
Thanks for purchasing your item and/or event package for Will’s Jams’ Big Shiny Spoons album release event at www.bigshinyspoons.com.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns & Exchanges
All in-person event ticket sales are final but may be changed to a virtual event pass of equal value.
To request an exchange for a virtual event pass, please email your proof of purchase to email@example.com.
Any merchandise that is delivered with the purchase of an event pass is a final sale. If the customer wishes to exchange a t-shirt size, they will have to cover the cost of return shipping and shipping costs associated with the new t-shirt. Contact firstname.lastname@example.org.
All sales are final, however, if the live event at St. James Community Hall being cancelled due to COVID-19 pandemic restrictions, all in-person event ticket passes will be automatically exchanged for virtual passes of equal value. You will be emailed a link to watch the livestream concert on October 17, 2021.
You will be responsible for paying for your own shipping costs if you’re exchanging a t-shirt size. Shipping costs are non-refundable.
All other shipping costs for virtual and live event passes with merchandise are included in your ticket price.